A Brand Is the Promises You Make and the Promises You Keep: The Essence of Trust in Branding
Trust in business is the thread that creates the strongest corporate bonds. This fundamental truth is no less significant in the relationships between brands and consumers. A brand is not merely a logo, a catchy slogan, or an eye-catching colour scheme; it is a collection of promises made and kept. These promises encompass everything from the quality of the products or services to the values the brand purports to embody. In today’s marketplace, where options abound, and loyalty is hard-won, the ability of a brand to establish, maintain, and restore trust through these promises is [...]